The Car Fairy LLC Privacy Policy

The Car Fairy LLC Last Updated: April 25, 2026 Effective Date: April 25, 2026

1. Introduction

The Car Fairy LLC ("The Car Fairy," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your personal information.

This policy applies to information collected through our website (thecarfairy.co), our mobile detailing services, our SMS and email communications, and any other interactions you have with The Car Fairy LLC.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you book a service, fill out a form, or communicate with us, we may collect:

Contact information: Full name, phone number, email address, and physical address (for service location)

Vehicle information: Make, model, year, condition notes, and any pre-existing damage you disclose

Service preferences: Selected service package, add-ons, scheduling preferences, and any special instructions

Payment information: Credit card details, billing address, and transaction history (processed securely through our payment processor — see Section 4)

Communications: Messages you send us via text, email, web form, phone calls, or social media

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

Device and browser information: IP address, browser type, operating system, device type, and screen resolution

Usage data: Pages visited, time spent on pages, links clicked, and referring website

Cookies and tracking technologies: We use cookies, pixels (including the Meta/Facebook Pixel), and similar technologies to understand how visitors use our site and to improve our marketing

2.3 Information from Third Parties

We may receive information about you from:

Advertising platforms (Meta, Google, etc.) when you interact with our ads

Lead generation forms completed on partner platforms

Public records for service area verification

3. How We Use Your Information

We use your information to:

Provide our services — Schedule, dispatch, and complete your detailing appointment

Communicate with you — Confirm bookings, send reminders, follow up after service, and respond to inquiries

Process payments — Charge your card for services rendered and issue refunds where applicable

Coordinate with subcontractors — Share necessary booking details (your name, address, service requested, vehicle info) with the independent contractor assigned to your job

Send marketing communications — Promotional offers, service reminders, and seasonal specials (you can opt out at any time)

Improve our services — Analyze usage patterns, customer feedback, and service outcomes to improve quality

Comply with legal obligations — Respond to subpoenas, court orders, regulatory requests, and other legal processes

Prevent fraud and abuse — Detect and investigate fraudulent transactions, security incidents, and abuse of our services

4. Payment Processing

We do not store your full credit card number on our systems. Payment processing is handled by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. When you submit payment information, it is transmitted directly to Stripe via encrypted connection. We retain only:

The last 4 digits of your card number

Card brand (Visa, Mastercard, etc.)

Expiration month and year

Billing zip code

Transaction history and amounts

For Stripe's privacy practices, see: https://stripe.com/privacy

5. SMS and Text Message Communications

5.1 Consent

When you provide your phone number to The Car Fairy LLC — through our website, booking form, or any other channel — you consent to receive text messages from us related to:

Appointment confirmations

Appointment reminders

Detailer dispatch notifications and ETA updates

Service completion confirmations

Payment receipts

Customer support responses

Promotional offers and special pricing (if you opt in)

5.2 Message Frequency and Costs

Message frequency varies based on your account activity. Standard message and data rates from your wireless carrier may apply. The Car Fairy LLC does not charge for sending or receiving SMS messages.

5.3 Opt-Out

You can opt out of marketing text messages at any time by replying STOP to any message from us. Transactional messages (such as appointment confirmations for booked services) may continue as needed to fulfill your service.

For help, reply HELP to any message or contact us at [email protected].

5.4 Mobile Information Sharing

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information are subject to the sharing rules in Section 6 below. Information sharing to subcontractors who perform your service does not include your phone number being used for their own marketing purposes — they receive it only for service-related communication during your active job.

6. How We Share Your Information

We do not sell your personal information. We share information only as follows:

6.1 Independent Contractors (Detailers)

We share necessary booking details — your name, service address, vehicle information, scheduled time, and special instructions — with the independent contractor assigned to perform your service. Contractors are required by their agreement with us to use this information only for the purpose of completing your service and to keep it confidential.

6.2 Service Providers

We share information with third-party service providers who help us operate our business, including:

Stripe — Payment processing

Twilio / WAVV — SMS message delivery

Google Workspace — Email and document management

HighLevel (GHL) — Customer relationship management, scheduling, and communications

Make.com / Zapier — Workflow automation

Looker Studio / Google Sheets — Business analytics

These providers are bound by contractual obligations to use your information only for the services they provide to us.

6.3 Legal and Safety Purposes

We may disclose information when required by law or when we believe in good faith that disclosure is necessary to:

Comply with a legal obligation, court order, or government request

Protect the rights, property, or safety of The Car Fairy LLC, our customers, our contractors, or others

Detect, prevent, or address fraud, security issues, or technical issues

Enforce our terms of service or other agreements

6.4 Business Transfers

If The Car Fairy LLC is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email or prominent website notice of any such change.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Remember your preferences and form inputs

Understand how visitors use our site

Measure the effectiveness of our advertising campaigns

Show you relevant ads on other websites (retargeting)

7.1 Types of Cookies We Use

Essential cookies — Required for the website to function

Analytics cookies — Google Analytics, to understand site usage

Advertising cookies — Meta (Facebook) Pixel, Google Ads, for retargeting and conversion tracking

Functional cookies — Remember your preferences

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling cookies may affect how our website functions.

To opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout To opt out of Meta advertising: https://www.facebook.com/help/568137493302217

8. Your Rights and Choices

8.1 General Rights

You have the right to:

Access the personal information we hold about you

Correct inaccurate or incomplete information

Delete your personal information, subject to legal retention requirements

Opt out of marketing communications

Restrict or object to certain types of processing

Receive a portable copy of your information

To exercise any of these rights, email us at [email protected] with your request. We will respond within 30 days.

8.2 Virginia Residents

Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have additional rights, including the right to:

Confirm whether we are processing your personal data

Access the personal data we have collected

Correct inaccuracies

Delete personal data

Obtain a copy of your data in a portable format

Opt out of targeted advertising and the sale of personal data

To submit a VCDPA request, email [email protected] with the subject line "VCDPA Request."

8.3 California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights. We do not sell personal information for monetary value. To make a CCPA request, email [email protected] with the subject line "CCPA Request."

9. Data Retention

We retain your personal information for as long as necessary to:

Provide the services you've requested

Maintain accurate business records (typically 7 years for tax and accounting purposes)

Comply with legal obligations

Resolve disputes and enforce agreements

When information is no longer needed, we securely delete or anonymize it.

10. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

Encrypted connections (HTTPS) for all website traffic

PCI-compliant payment processing through Stripe

Access controls limiting who can view customer data

Background-checked independent contractors

Regular security reviews of our systems and vendors

Despite these measures, no system is 100% secure. If we discover a security breach affecting your information, we will notify you in accordance with applicable law.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party site you visit.

13. International Users

The Car Fairy LLC is based in Virginia, United States. We provide services exclusively in the Hampton Roads area of Virginia. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

Update the "Last Updated" date at the top of this policy

Post a notice on our website

Send an email notification to customers whose information we hold (where appropriate)

Your continued use of our services after a policy update constitutes acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

The Car Fairy LLC

Email: [email protected]

Website: https://thecarfairy.co

Mailing Address: 943 Pheasant Run, Williamsburg, VA 23188

For privacy-specific inquiries, please use the subject line "Privacy Inquiry" so we can route your request appropriately.

This Privacy Policy was last updated on April 25, 2026.